We refund in full when

• Payment cleared and no credentials were ever delivered, and we cannot fix it.
• The line we issued does not work on any of our hosts and we cannot resolve it within a reasonable time.
• You were charged twice for the same order.
• You were charged for a plan other than the one you selected.

We try to fix it first

Most reported faults are a congested streaming host or a player misconfiguration, and both are usually solved in a few minutes. Give us a genuine chance to diagnose the problem before asking for a refund — tell us the channel, the device and the app you are using.

We cannot refund when

• The subscription works as described and you have been using it.
• A specific channel you wanted is not in the region you chose, and you did not ask us before buying. We will answer that question honestly any time you ask it first.
• Your internet connection or device is not capable of the quality you expected.
• The credentials were shared, resold or distributed, in breach of the terms.
• A reseller credit has already been spent on creating a line.

How to ask

Write to support@4kzone.site or use the contact form with your order number and a description of what went wrong. We aim to decide within two working days, and approved refunds return to the original card. Your bank normally takes five to ten working days to show it.

Chargebacks

Please talk to us before raising a chargeback. A chargeback on a delivered subscription automatically terminates the line and we will contest it with the delivery record. Almost every dispute is settled faster and more pleasantly by email.